Monday, September 24, 2018

Frequently Asked Questions (FAQ)

What is RTO Insider?

RTO Insider is an e-newsletter (a secured pdf delivered by e-mail) providing independent, objective coverage and analysis of the the organized electric markets in the U.S. We currently cover PJM Interconnection (PJM), Midcontinent ISO (MISO), New York ISO (NYISO), ISO New England (ISO-NE), the Southwest Power Pool (SPP) and the Electric Reliability Council of Texas (ERCOT).  For more on our mission and coverage, see About Us.

Where is RTO Insider based?

RTO Insider is headquartered in the Washington, DC area, with correspondents strategically located across the country. We have built our enterprise from the ground up here in the United States. Our technology infrastructure—server and data—sits in a server farm in the heartland of the country. You can look us up by heading to http://ipinfo.io/109.199.102.17 to see for yourself! (Those digits are the Internet Address of the RTO Insider server.)

How much does it cost to subscribe?

An annual subscription to the newsletter only costs $1,175/year. (Or $315/quarter or $125/month.) We offer discounts when multiple employees within a company subscribe (for example, two subscriptions within a company cost $1,105/each for a total cost to the company of $2,210). We also offer discounts for non-profit companies, associations, government agencies, state regulatory agencies, small businesses and law firms.

How often do you publish?

The newsletter is published most Tuesday mornings, following meetings of the Federal Energy Regulatory Commission (FERC) or RTO stakeholder meetings. We also publish previews of  PJM’s top two stakeholder committees (Members, Markets and Reliability committees)  on the Tuesday before the meeting. Additionally, when issues warrant closer attention, we publish Special Reports. On average, we publish at least 40 weeks of the year. Click here to see our 2016 publishing schedule.

Who are your writers?

Our writers are experienced business journalists with expertise in energy and utilities. See About Us.

Who are your subscribers?

Some of our subscribers are “in the room” along with us, some can’t attend every meeting – or any meetings. But they have in common a need to know what’s happening in the RTOs. For a sample, see Who Subscribes.

How many articles can I see on your site before I commit to subscribing?

Anyone can read up to four articles each month on our site. Trial subscribers can read up to ten (10) articles once they log-in. In addition, trial subscribers gain access to our e-newsletter archive. Newsletter-only subscribers have the same on-line privileges as trial subscribers – you can read up to ten (10) articles each month. However, we offer premium annual subscriptions which include unlimited access to our site and archives.

How do you track my usage?

We use cookies to track usage on our site and FileOpen document encoding to secure access and track usage of our newsletters. Both methods are designed to allow us to support current and potential customers. For more on how we respect web visitors’ privacy, see our Privacy Policy.

Our secured newsletters are archived at http://fo.pn/rtoinsider. If subscribers prefer to access the newsletters on their own computers, they need to download a copy of Acrobat Reader and a FileOpen plug-in appropriate to their computer (Windows, Mac, Android, iOS, or Linux). If you have problems with the FileOpen plug-in, see their Troubleshooting FAQ.

What’s included in a subscription?

Paying and trial subscribers are the exclusive recipients of our newsletter. Additionally, premium subscribers can access our website archives without limitation. See our Subscriber Agreement.

What payment methods do you accept?

Subscriptions can be purchased directly on our site using a credit card. We accept American Express, Visa, MasterCard and Discover. We are also happy to work with subscribers who would prefer to pay by check or ACH. Just contact Merry Eisner.

How can I access my account?

To log-in (or register for a trial account) to click here (note that a link to log in is in both the upper-right-hand and lower left-hand corner of every page). To access your account information (which enables you to change your password, update your payment information, change your subscription plan, and see any receipts), click on “Your Account,” also in the upper-right and lower-hand corners of every page. Alternatively, once you’re logged on, click here.

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